Directed’s Snake Pit Team Launches New Knowledgebase Resource for Authorized Dealers and Installers

Monday, March 08, 2010 -- Directed Electronics has announced the introduction of its all-new Directechs Knowledgebase online resource, which is designed to provide proven field solutions 24/7 to installers, sales associates and other Directed business partners. The Knowledgebase is designed as a support tool for Directed dealers and includes more than 1,500 documents, basic and advanced search options, FAQs, troubleshooting guidance, tech tips and how-to guides, the ability to download articles and more.

According to Jeff J. Burt, Director of Technical Support, “We see the Knowledgebase as a huge step forward for Directed dealers and installers. The vast breadth and easy searchability of the thousands of documents means we can now offer a proprietary resource unique in the industry. Installers – dive right in! Put your problem vehicles and parts in the search engine and you will see that the Knowledgebase should be your first line of defense and the first place you look before picking up the phone. It will save you time and money from the very first time you use it.”

“The new Directechs Knowledgebase is a game-changer that could revolutionize the mobile electronics industry,” said Glenn R. Busse, Senior VP of Sales and Customer Care. “If you have a technical question, it’s very likely you will find the answer in the Knowledgebase. With a solid track record of leadership, Directed is taking technical tools to the next level!”

The new Knowledgebase is located on www.directechs.com, and is available only to Authorized Directed Dealers and partners. “Please visit and comment on the new Knowledgebase on the home page,” added Burt, “and your feedback will further enrich this fantastic new resource.”

For more information about the Knowledgebase, please contact your Directed Sales Manager or call The Snake Pit at (800) 753-0800.